Effective Date: 02/05/2025

Who We Are

Welcome to MonoHoney! At MonoHoney, we deeply value your privacy. Our commitment is to deliver the finest natural wild honey, carefully harvested from the pristine, untouched regions of Pakistan. This Privacy Policy details the types of personal information we collect, the ways in which we use it, and the measures we take to protect your information when you visit our website (https://monohoeny.com/). By accessing or using our site, you acknowledge and agree to the terms set forth in this Privacy Policy.

Information We Collect

We collect personal information that you provide directly to us when you visit our website, place an order, or sign up for our newsletter. This may include:

• Personal Identification Information: This may include your name, email address, phone number, shipping address, and payment information.
• Non-Personal Identification Information: Browser type, IP address, and cookies to enhance your experience on our website.

How We Use Your Information

The personal information we collect may be used for the following purposes:

• Order Processing: To process and fulfill your orders, including shipping, billing, and customer support.
• Communication: To communicate with you regarding your orders, promotional offers, or updates about our products and services.
• Improvement of Services: To improve the functionality and overall user experience of our website and services.
• Marketing: To send you newsletters and promotional emails if you have opted to subscribe. You can choose to opt-out of marketing communications at any time.

Cookies and Tracking Technologies

We use cookies and similar technologies to track your activity on our website.Cookies assist us in tracking trends, enhancing website functionality, and improving the overall user experience. You can manage your cookie preferences through your browser settings.

• Types of Cookies Used:
  
  • Essential Cookies: Necessary for website functionality.
  • Performance Cookies: These cookies help us optimize the performance of the website.
  • Functional Cookies: Allow us to personalize your experience.
  • Targeting Cookies: Used to deliver relevant ads to users.

Sharing of Your Information

We do not disclose your personal information to third parties unless required for the following reasons:

• Third-Party Service Providers: We may share your information with trusted third-party vendors who assist us in processing payments, delivering products, and improving our services. These service providers are required to maintain the confidentiality of your information.
• Legal Requirements: We may share your information if required by law or in response to legal obligations.

Data Security

We take various security measures to ensure the protection of your personal information. All sensitive data, including payment details, is transmitted using Secure Socket Layer (SSL) technology and is encrypted within our payment gateway systems.
However, no method of data transmission over the Internet or electronic storage is completely secure. While we make every effort to employ commercially acceptable security practices to protect your personal information, we cannot guarantee its absolute security.

Your Data Protection Rights

You have the following rights concerning your personal information:

• Access: You are entitled to request a copy of the personal data we hold about you.
• Correction: You can request us to correct any errors or inaccuracies in your personal information.
• Deletion: You may ask for the deletion of your personal data, subject to legal requirements and business needs.
• Opt-Out: You have the option to unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

Retention of Data

We will keep your personal data only for as long as it is needed to fulfill the purposes stated in this Privacy Policy. Once the data is no longer needed, we will securely delete it.

Children’s Privacy

MonoHoney does not intentionally collect personal information from children under the age of 13. If we become aware that we have unintentionally gathered personal data from a child, we will remove that information promptly.

Changes to This Privacy Policy

MonoHoney holds the right to amend or revise this Privacy Policy at any time. Any modifications will be posted on this page, and the effective date will be updated accordingly. We recommend that you periodically review this policy for any changes.

Contact Us

If you have any inquiries or concerns about this Privacy Policy, please reach out to us at:

Email: contact@monohoney.com,shop@monohoney.com
Phone: +92 300 1525303
Address: 74-A, Defence Road, Lahore – Pakistan